PRIVACY POLICY

Updated April 2021

 

OVERVIEW

We recognise that respecting user privacy is of utmost importance. This privacy statement is designed to provide information about the privacy and data collection practices of EDGE Garden Service Ltd. 

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IDENTIFYING INFORMATION

In general you can visit EDGE Garden Service Ltd website, social media accounts or call us without telling us who you are or providing any information about yourself. In some areas we might ask you to provide information for us to process an enquiry to help you in some other way or to follow up with you (with your consent). Generally, we might request identifying information when you:-

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• request a quotation

• request a general enquiry

• send an e-mail, SMS, Facebook message, Instagram message or call/voicemail us

• fill & send an online enquiry form

• request information via an e-mail, SMS, Facebook message, Instagram message or call/voicemail

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In these instances we might ask you for your name, e-mail address, phone number and garden/grounds address needed to provide you with our services.

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KEEPING YOUR INFORMATION SECURE

We have appropriate security measures in place to prevent personal information from being lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who genuinely need to know it. Those processing your information do so only in an authorised manner and are subject to a duty of care.

We also have procedures in place to deal with any suspected data security breach. We will notify any applicable regulator of suspected data security breach where we are legally required to do so.

Whilst we will use all reasonable efforts to secure your personal data, in using this website you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security and integrity of any personal data that are transferred from you to us and from us to you via the internet. 

If you have any concerns, please contact us using the details below.

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IDENTIFYING INFORMATION

In general you can visit EDGE Garden Service Ltd website, social media accounts or call us without telling us who you are or providing any information about

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COOKIES

Cookies are small files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of any website and to compile statistical reports on website activity. 

For further information visit www.aboutcookies.org or allaboutcookies.org. 

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

When someone visits www.edgegardenservice.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting the website.

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ACCESS TO YOUR INFORMATION AND CORRECTIONS

You have the right to request a copy of the information that we hold about you. The information is solely used for an enquiry, quotation and or invoicing purposes if applicable.

If you would like a copy of some or all of the personal information, please contact us.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct information you think is inaccurate.

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WHAT OTHERS MAY DO WITH YOUR INFORMATION

We do not share, rent or sell any personal information provided to EDGE Garden Service Ltd (such as your name, e-mail address, property address, telephone number) to any outside organisation for use in its marketing or solicitations.

We may disclose your personal information to third parties only:-

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• in the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller

• if we are under a legal duty to disclose or share your personal data in order to comply with or meet with any legal obligation

• to assist law enforcement agencies in connection with any investigation or to prevent unlawful activity

• for accounting and tax obligations associated with a Limited Company

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We will not transfer your personal information outside of the EEA at any time.

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THIRD PARTY LINKS

We do provide links to other sites. Other internet sites and services have separate privacy and data collection practices. Once you leave any EDGE Garden Service Ltd website or social media accounts we cannot control and have no responsibility for the privacy policies or data collection activities at another site.

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CHANGES TO OUR PRIVACY POLICY

We keep our privacy policy under regular review and will inform you of any updates

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PHOTOGRAPHS & VIDEOS

We may photograph or video images from some gardens or grounds and use these on our social media accounts (Facebook and Instagram). Comments made about our services may also be used in a similar manner. If you would prefer an image or a comment provided by you to be removed from the aforementioned areas please contact us. Note, we will try to verbally inform you of the use of images but this may not always be feasible. In all cases will never disclose the address of the garden or grounds either within the images or in our commentary of the images.

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CREDIT/DEBIT CARD SECURITY

We know customers are concerned about credit & debit card security so we never ask for any of your card or bank account details as payment to us is made by BACS or cash only.

Here at EDGE Garden Service Ltd we take your privacy seriously and will only use your personal information to provide the services you have requested and or agreed from us.

However, we might like to contact you by e-mail, SMS or a call regarding a previously provided quote or enquiry connected with our services. Please let us know if you do not want to be connected back.

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HOW TO CONTACT US

Please contact us if you have any questions about our privacy policy or information we hold about you by e-mail:-

edgegardenservice@btinternet.com

or by post at our registered address below.